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Here is a picture of hammers being re-shaped. You can see the ones on the left with deep grooves where they hit the strings. This gives the harsh sound that is not nice.

The ones on the right have been re-shaped and the deep grooves are now gone. This will make the sound far more pleasing.

There is still quite a bit to do though. The hammers must be perfectly in line with the strings and then individually voiced so that every note has the same tone.

The piano here is a Blüthner grand with Patent Action (often called an ‘L’ action)